Returns & Exchanges
At Taza Chocolate, we take pride in the stone-ground quality of our products and want you to be completely satisfied with your order. Due to the perishable nature of food items, we cannot accept physical returns, but we will happily offer a replacement or credit for any damaged or incorrect shipments.
Inspect Your Order
Upon arrival, please immediately inspect your chocolate for any damage sustained during transit or issues with order accuracy.
Document Issues
If you receive a damaged or incorrect product, take a clear photo of the item and the packaging to help us resolve the issue quickly.
Contact Customer Care
Email our team at [email protected] within 14 days of delivery with your order number and the photos of the affected items.
Receive Resolution
Our team will review your request and issue a replacement shipment or a store credit for the value of the product if a refund is warranted.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing