Frequently Asked Questions
Everything you need to know about our stone-ground chocolate.
What makes Taza Chocolate different from other chocolate?
We use traditional Mexican stone mills to grind our cacao. This process keeps the cacao's bold, complex flavors intact and creates a unique, gritty texture that is the hallmark of authentic stone-ground chocolate.
Is Taza Chocolate organic and fair trade?
Yes, we are committed to ethical sourcing. All our chocolate is USDA Certified Organic, Direct Trade Certified, Non-GMO Project Verified, and Certified Gluten-Free.
How do you prevent chocolate from melting during shipping?
During warmer months or when shipping to hot climates, we use insulated packaging and ice packs to ensure your chocolate arrives in perfect condition. We also offer expedited shipping options to minimize time in transit.
Are your products vegan-friendly?
The majority of our products are vegan. Our stone-ground chocolate discs and many of our bars do not contain dairy. Please check the specific ingredient list on each product page for allergen information.
What is your return policy for food items?
Due to the perishable nature of chocolate, we cannot accept returns. However, if your order arrives damaged or if there is an error, please contact our customer service team within 14 days for a replacement or refund.
How should I store my stone-ground chocolate?
To maintain the best flavor and texture, store your chocolate in a cool, dry place between 60-70°F. Avoid refrigeration if possible, as it can cause moisture bloom and affect the texture.